Refund policy

Return & Refund Policy — Atelier Signature

Last updated: August 2026

Our Commitment At Atelier Signature, every piece is crafted with intention. We stand behind the quality of our work and want you to feel confident in every purchase.

 

Physical Products (Leather Goods)

Return window: 14 days from delivery date.

Eligibility: Items must be unused, in original condition, and in original packaging. Due to the nature of full-grain leather, items showing signs of use, patina development, or customization are not eligible for return.

Process: Email [your contact email] with your order number and reason for return. We will provide a return shipping label within 2 business days.

Refunds: Issued to the original payment method within 5–7 business days of receiving the returned item.

Exchanges: Available for manufacturing defects only. Contact us within 7 days of delivery.

Non-returnable: Personalized or monogrammed items, items marked as final sale.

Digital Products (Kit Signature — DIY Embossing Kits)

All digital sales are final. Once a digital file has been downloaded or accessed, we are unable to offer refunds.

Exception: If you experience a technical issue preventing access to your files, contact us within 7 days and we will resolve it promptly (re-send, replace, or refund at our discretion).

Physical components of the Kit Signature (tools, materials) follow the physical product return policy above.

Damaged or Defective Items If your order arrives damaged, please photograph the item and packaging and contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.

Shipping Costs Return shipping is at the customer's expense unless the return is due to our error or a manufacturing defect.

 (email] starlight201724@gmail.com